In addition, the logistics approach has proved effective for companies that only provide services

In addition, the logistics approach has proved effective for companies that only provide services

d. All this leads to increased productivity.

Thus, a virtual office is a set of technical and organizational solutions aimed at optimizing the work process. The technical side of a virtual office is the choice of equipment with which the final decisions are formed.

The main problems of creating virtual offices

One of the main problems facing the information systems of a modern organization is the problem of connecting remote users to the central office. When creating a virtual office, you must first select the type of connection and the appropriate communication lines, determine what types of network service and protocols should be supported. When choosing the type of connection, you must take into account the fact that the information system, especially the system that should work in real time, should not depend on the quality (usually low) switching (eg, telephone) channels, or the occupancy of telephone lines.

Therefore, switching channels can be recommended only when the alternative to poor communication is its complete absence. The choice of network services in many cases depends on the specific information provider and the cost of communication services. The exchange protocol is chosen depending on the level of openness of the system; in addition, it is almost always necessary to ensure compatibility with the network equipment of other suppliers.

The second problem that arises when creating a distributed information system in a virtual office is the low level of technical staff in remote offices. On the other hand, the size of the remote office network is so small that there is no need to support highly qualified specialists to service it. The solution proposed by specialists involves the transfer of all routing and administration functions to the central office. The protection of information of remote branches and users, as well as the delimitation of access to it is also carried out at the center level. The advantages of this approach are as follows:

ease of installation and maintenance of equipment; no need for highly qualified and, accordingly, highly paid service personnel; centralized administration; high speed; independence from data exchange protocols; effective use of network addresses; the possibility of creating a single logical network for geographically delimited nodes.

As an example, the creation of an information network within the office, organization, enterprise, we can consider the product of Netscape, which has developed a complete solution for collaboration and discussion groups in an environment of 2000 users and 2 servers. Productivity was quite high. With this company’s product (Collabra) you can quickly view the flow of discussions. This allows you to control discussions, allowing the administrator to determine who can create, maintain, send messages, as well as generate useful reports and other statistics, manage the progress of discussions.

Today, the typical situation is that the funds for the purchase of equipment are often not recouped. The reason for this is that the equipment is not purchased to solve a specific problem. After the end of deliveries and deployment of information technologies, their integration begins, ie the analysis of business processes and technologies used in the customer’s organization. Sometimes the organization that orders the technology it used to work on, as a result of the introduction of the approach “virtual office” receives a real profit from this solution: work is optimized, costs are reduced, productivity is increased.

Special attention is now being paid to clear accounting procedures, which, in addition to coordination problems, should be addressed at minimal cost. It is necessary to move to a full level of communication in the work, namely: issues of rigor of accounting and control at all levels of management, coordination, planning.

Prospects for using a virtual office

Today, leading companies in their “e-office” use such solutions as: centralized databases, communication packages, mobile communications. When it comes to computer software, these are the most powerful personal server computers. In addition, use Internet-technologies (on-line control of subsidiaries). The companies plan to connect all dealers, warehouses and branches to the corporate network, including abroad.

Of course, these solutions require significant investment, but all costs are recouped very quickly. Until now, managers have distrusted the ideas of jobs that would be placed at home by a particular employee. This is because there are many problems that are difficult to solve at a distance. For example, in a critical situation, a group of decision-makers are more likely to find a way out of the situation when they act together. “Live” communication in such cases can not be replaced by anything.

At the same time, there may be employees who really do not need to be constantly in the office (for example, expert – managers). However, as a rule, such provision of a workplace costs the company very expensively. The virtual office reproduces the general structure of the enterprise and provides access to common databases, organization of warehouse accounting, accounting, etc. Thus, a virtual office is primarily an electronic document management system for remote users.

A virtual office can increase the efficiency of organizations, although the latter are very at risk of losing. One of the reasons for this is that our electronic documentation does not have a legal basis: therefore, accounting must be reflected on paper; after all, neither the electronic signature nor the electronic seal have the same legal capabilities as their real predecessors.

On the other hand, a virtual office is a rather expensive pleasure, and the cost of software and operation can significantly exceed the cost of hardware. The management of the organization must understand that the funds it will invest in the organization of the office should be indirectly profitable and pay off relatively quickly. It is believed that in Ukraine now to invest large sums in the creation of such offices is inefficient due to the very poor state of communications.

Currently, the largest concerns of Ukraine have their branches in other cities, which are connected by off-line switching lines. In the city, where the management of the concern is concentrated, shops and warehouses are connected to the administration through pre-allocated channels. At the same time, the departments are also localized, which allows you to significantly reduce costs (for example, the computer department – in the same building where the management, warehouse and store).

The most valuable solution in this area is the integration of companies through geographically distributed as well as corporate networks. A modern virtual organization created on a temporary basis by a network of independent companies (suppliers, customers and even former competitors), combined with modern information systems to share resources, reduce costs and expand market opportunities.

The technological basis of a virtual corporation consists of information systems that help to unite and implement a flexible partnership on “electronic” contracts. An important role here is played by the art of the integrator, aimed at providing a “transparent” for the user “virtual office”, so that the territorial remoteness of the units ceases to be an obstacle.

For example, for Xeros employees who sold products in England, work was organized in a virtual office environment. This allowed to increase sales, reduce rent and staff, and annual sales revenue to $ 250 million. The corporate IntraNet network, called Xeros-Wide Web (XWW), has more than 50,000 employees scattered around the world.

Its main functions were: first, the creation of a knowledge base for employees, where they could get the necessary information to work; secondly, the creation of an interactive society so that even for those who do not have an office, would have an official place in the structure of the organization, which provides them with a firm.

According to many leading management experts, the development of networking between organizations within a virtual corporation helps to review the traditional boundaries of enterprises, as with a high degree of cooperation, it is difficult to determine where one company ends and another begins.


Gordienko IV Information systems in management. Training manual. – K.: KNEU, 1999. S. S. Kondrashova. Information technology in management. Textbook. – K., MAUP, 1998. p. 131s. Ponomarenko OI, Ponomarenko VO System methods in economics, management and business. -K.: Lybid, 1995, -240p, Pinchuk NS, Galuzinsky GP, Orlenko NS Information systems and technologies in marketing. K.: KNEU 1999, – 328.


Logistics service: meaning and essence. Abstract

In recent years, the prerogative of logistics, along with the management of material flows is the management of service flows. In addition, the logistics approach has proved effective for companies that only provide services

Modern domestic and world practice show an increasing role of services in the competitiveness of enterprises in markets. This is primarily due to the fact that in the modern economy there is a clear direction of development of the aggregate supply of “goods – services”.

The buyer actually acquires not only the goods as a physical object, but also the services that accompany its sale. In these circumstances, it is not the offer itself that has become important to most consumers, but rather the subjective way in which it is perceived.

In particular, the concept of “service response logistics” (SRL) is widely used in the West, defined as the process of coordinating the logistical operations required to provide services in the most cost-effective and customer-satisfied way. SRL – approach is often the main strategic element of the management of many foreign firms that provide services.